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Cancellation and Refund Policy

Cancellation, Return and Exchange

1.       In case of User Cancellations, Halalscart reserves the right to accept or decline the requests for order cancellation for any reason whatsoever.

2.       In the case of non-User cancellations, Halalscart reserves the right, at Halalscart’s sole discretion, to refuse or cancel any order for any reason whatsoever.

3.       Return or Exchange action shall be initiated within 15 days from the delivery date of the product.

4.       The products should be unused and in undamaged condition and is to be returned in the original packing with the tags intact.

5.       The Users shall pay the shipping charges during the return process.

6.       Halalscart will not be liable for the products returned by mistake and will not be accountable for misplacement of the product in such scenario.

7.       In case of exchange request by the User, the exchange will be done on the special price of the product at the time of purchase and not on its Maximum Retail Price (MRP).

8.       The User will be able to return specific items of a combined order. However, User shall not return a component or spare part of an item/product.

9.       Refund amount shall be transferred to the User’s bank account/card once the cancellation process is complete.

 

No Compensation Policy

1.       No compensation, other than the return, refund or exchange of the product, shall be provided to the User in case the quality of any product or service purchased or availed by the User through the Website did not meet the User’s expectations.

2.       The customer cannot request compensation for any reason, including but not limited to:

a. any issue with our Delivery partners or their personnel

b. missed opportunities to avail certain discounts

c. any variation in the finish or appearance of the final product.

d. unavailability of items which the customer tried to purchase

e. any delay in delivery caused by unforeseen circumstances

f. any special, incidental, indirect or consequential damage of any kind caused by a product

g. any voucher which got deactivated due to the end of expiry date

 

Cancellation of fraudulent orders

1.       If any suspicious or fraudulent activity from the User is detected, Halalscart reserves the right to cancel all past, pending and future orders without any liability and to suspend or terminate the User account.

2.       If the order has been thus cancelled after the payment transaction, the amount would be reversed back to the User’s card account.